• Currency: It is sufficient to have Euro for shopping and spending in all countries included in the program during the tour.
• Clothing and Attire: Comfortable walking shoes or sneakers are recommended during the tour. It is advisable to bring a cardigan or similar clothing for the evenings.
• Cancellation Policy: Guests who register for the tour have the right to free cancellation up to 30 days before the tour date. If less than 30 days remain, a 30% penalty applies; if 20 days or less, a 100% penalty is applied. Documents such as hospital reports or work leave certificates from Turkish authorities submitted with a cancellation request are not accepted for the cancellation of accommodation and services outside Turkey.
• Minimum Participation Requirement: The tour program is organized on the condition of sufficient participation. If sufficient participation is not met, the latest cancellation notice date is 15 days before the tour departure. Cancellations will be notified by Viyatravel.
• Triple Rooms: Triple rooms are provided based on hotel availability, and the third bed in such rooms is smaller than standard beds. Triple rooms consist of 1 double bed and 1 extra bed. Since extra beds are of the folding or coach bed type, participants booking triple or child reservations are considered to have accepted the possibility of tightness and bed types in the rooms. Child discounts apply to only one child staying with two adults and within the eligible age group.
• Flight Delay Risk: Viyatravel acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol of 28.09.1955. There may be delays in scheduled and special flights or time changes before the trip or flight. Viyatravel is obliged to notify such changes as soon as possible. The passenger is considered to have accepted the risk of schedule changes when purchasing the trip. Children aged 0-2 do not pay airport tax and service fees.
• Entering Turkey from Abroad: To bring items (alcohol, cigarettes, etc.) upon entering Turkey from abroad, there is a 3-night stay requirement.
• Free Shop Shopping Limits: The following free shop limits apply when entering Turkey from abroad:
• Cigarettes: 3 cartons
• Alcoholic Beverages (over 22% alcohol, except wine and champagne): 1 liter
• Alcoholic Beverages (under 22% alcohol, including wine and champagne): 2 liters
• Perfume: 600 ml
• Makeup or Skincare Products: 5 items
• Chocolate and Confectionery: 2 kg
• Coffee: 1 kg
• Tea: 1 kg
• Program Changes: Guides may make changes to the tour flow due to weather and road conditions, provided all places listed in the program are shown. If only hotel category is given and no names, hotel names will be notified by Viyatravel 2 days before departure.
• Breakfast Content: Breakfasts at the hotel are served according to the local breakfast culture, usually consisting of butter, jam, bread, tea, or coffee as a continental breakfast. For groups, service may be in a separate hall.
• Panoramic City Tours: Panoramic city tours included in the tour package are short tours (max. 2-3 hours) introducing cities from the vehicle with guide narration and do not include museum or site entrances. Viyatravel is not responsible for panoramic tours that cannot be conducted due to local authority restrictions, closures, or weather conditions.
• Waiting at Border Crossings: Waiting times at border crossings by road during travel may exceed standard durations; Viyatravel is not responsible for any inconvenience caused by such waiting times.
• Extra Tours: Extra tours are organized with a minimum participation of 20 people. If the required number is not met, tours may not be operated or the price, content, and vehicle used may vary according to the number of participants. Participation in extra tours is entirely optional; those who do not wish to join are considered to have accepted waiting at a suitable rest stop along the route.
• Check-in and Boarding Procedures: Participants in flight tours must complete check-in and boarding procedures at the airport counters of the respective airline or online via the airline's website. Viyatravel is not responsible if passengers miss the flight due to failing to complete check-in or boarding on time. The new ticket and transfer costs for those who miss the flight and wish to rejoin the tour are their responsibility.
• Vehicle Types Used: The type of vehicle used in the tour is determined according to the number of participants:

1. Buses (25-46 people): Mercedes Travego/Tourismo, NEOPLAN Cityliner/Tourliner, Temsa Safir/Maraton, Man Fortuna
2. Midibuses (17-24 people): Isuzu Turkuaz, Otokar Mega
3. Minibuses (up to 16 people): VW Volt, Mercedes Sprinter

All guests are considered to have accepted the above items by completing the sale of the tour.